26 Oct Customer testing of fare gates and ticket machines to begin at four OC Transpo stations
Ottawa – OC Transpo will soon begin customer testing of fare gates and ticket machines at four stations on the O-Train Trillium Line. Testing will begin on the following dates:
- Wednesday, November 1 – Carling Station
- Friday, November 3 – Carleton Station
- Monday, November 6 – Confederation Station
- Wednesday, November 8 – Greenboro Station – Bus and train platforms
To reach the train platforms at these stations and also the bus platforms at Greenboro Station, customers will enter through the fare gates by simply tapping their smartcard (Presto, U-Pass or STO Multi cards) or scanning their bus transfer or ticket purchased at the station. When exiting the station, there’s no need to tap or scan. The gates will open automatically when the customer approaches.
New ticket machines will also be available at these stations for purchasing single ride fares or buying any Presto card product. Customers can buy a new Presto card, check their balance or top up their current Presto card, and buy a DayPass or single-ride fare. Ticket machines will accept cash, credit or debit cards. Fare products purchased at the ticket machines can be used immediately. DayPasses and single-ride fares purchased at the machines can be scanned and smartcards tapped to provide access through the fare gate.
OC Transpo staff will be at each station to provide assistance with the new fare gates and ticket machines during all service hours through this phase of testing.
Old-style paper tickets purchased through retailers cannot be used at the fare gates as they have no features that can be scanned. Old-style paper tickets will no longer be sold after November 30, 2017. Customers are able to exchange them at OC Transpo Customer Service Centres for purchase of another fare product, such as a Presto card.
A live customer help point service will be introduced at a later date at each of the four stations. It will feature a live video chat function that will allow customers to see and speak with OC Transpo customer service staff who can provide assistance.
For more information on the O-Train Trillium Line fare gates and ticket machines, please visit octranspo.com.
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