City warns residents of phoney water sales pitches

City warns residents of phoney water sales pitches

Ottawa – The City of Ottawa warns residents to be vigilant of door-to-door salespeople making false claims about the quality of City drinking water.

The City has received complaints from residents who have been contacted by salespeople of water filtration or treatment systems who are providing incorrect information about water quality.

The drinking water delivered to Ottawa residents exceeds all federal and provincial health-based water quality guidelines and standards. Ottawa’s drinking water has been rated by the Ministry of the Environment and Climate Change as being among the safest in the world and it is continually tested to ensure that those high standards are maintained.

Residents are also reminded that:

  • City employees do not contact residents to sell products or services.
  • Except for emergency situations, any visits that may require access to homes or businesses by City staff are scheduled in advance.
  • Residents are provided with advance notice of projects that may impact them.
  • All employees requesting access to homes have City-issued photo identification cards.

Residents who are directly contacted by persons claiming to be City employees for City business are asked to check identification, and, if concerns remain, contact the City prior to allowing access. Please report any suspicious, unsolicited calls or visits to the Ottawa Police Service by calling 613-236-1222.

The results of the City’s extensive drinking water quality analysis program are posted on